Question 1

What is Editly.ai?

Accepted Answer

Editly is an AI writing platform with three modes in one place: instant AI editing (correct, edit, rewrite, translate, humanize), professional human editing on demand, and Expert mode where you pick your own editor and work with them again and again. Whatever you write — emails, papers, decks, novels — Editly takes it from first draft to ship-ready.

Question 2

How is Editly different from other writing tools?

Accepted Answer

Three things. (1) More AI actions than just grammar — Translate and Humanize are built in, with an AI Detector on the way. (2) You can hand off any AI-edited document to a real human editor in one click without leaving the app. (3) Expert mode lets you pick a specific editor and build a long-term working relationship.

Question 3

Do I need a credit card to start?

Accepted Answer

No. The Free plan gives you 1,000 AI tokens every month with access to Correct, Edit, and Rewrite — no card required.

Question 4

Where can I use Editly?

Accepted Answer

Inside the Editly web app, the Chrome extension, the Google Docs add-on, and the Outlook add-in. The Apple Mail extension, Microsoft Teams app, and iOS and Android apps are on the way.

Question 5

What AI actions does Editly offer?

Accepted Answer

Five core actions: Correct (grammar & spelling), Edit (clarity & concision), Rewrite (six built-in styles), Translate (20 languages), and Humanize (make AI text sound human and bypass detectors). An AI Detector is on the way.

Question 6

What's the difference between Correct, Edit, and Rewrite?

Accepted Answer

Correct fixes grammar, spelling, and agreement errors only. Edit tightens flabby sentences and improves clarity without changing your meaning. Rewrite is a full restyle in a chosen voice — Professional, Academic, Everyday, ESL Friendly, Creative, or Gen Alpha Slang.

Question 7

How many rewrite styles are there?

Accepted Answer

Six built-in styles: Professional, Academic, Everyday, ESL Friendly, Creative, and Gen Alpha Slang. Free includes Everyday and Gen Alpha Slang, Go adds Academic and ESL Friendly, and Pro and Max unlock all six.

Question 8

Which languages does Translate support?

Accepted Answer

20 languages including English, Spanish, German, French, Italian, Portuguese, Arabic, Mandarin, Japanese, Korean, Hindi, Dutch, Polish, and Turkish. Translation preserves tone and intent — not just dictionary words.

Question 9

Where can I trigger Editly's actions?

Accepted Answer

Anywhere you write. Open the side-panel in Chrome, the add-on in Google Docs, the add-in in Outlook, or the Editly web app — with Apple Mail and Microsoft Teams on the way. Select text, pick an action, get the result back in place.

Question 10

How effective is Humanize at bypassing AI detectors?

Accepted Answer

One Humanize pass is designed to make typical AI-generated text read as naturally human. No humanizer can guarantee 100% bypass forever — detectors update — but Editly is continuously tuned against the major engines.

Question 11

Does Humanize preserve the meaning of the original?

Accepted Answer

Yes. Humanize rewrites cadence and phrasing, not intent. You see the before/after side by side before accepting changes, and you can run additional passes if the first feels too aggressive.

Question 12

Is Humanize the same as a paraphraser?

Accepted Answer

No. Paraphrasers swap synonyms and rearrange clauses, which detectors see right through. Humanize rewrites rhythm, sentence-length distribution, and the stylistic markers AI detection models actually look for.

Question 13

Is using a humanizer ethical?

Accepted Answer

Humanize is a tool, not a policy. Use it where your own voice needs polish or where AI is part of your workflow and your reader expects the output to read as yours. Always follow your school or employer's AI-disclosure rules.

Question 14

When is the AI Detector launching?

Accepted Answer

Soon. Pro and Max users get early access — score your text against the major detectors before you ship, with a one-click humanize pass to bring the score down.

Question 15

What's included in the Free plan?

Accepted Answer

1,000 AI tokens per month, access to Correct / Edit / Rewrite, 5 requests per day, up to 125 words per request, and every shipped integration. No credit card required.

Question 16

What are AI tokens?

Accepted Answer

Tokens are the unit Editly uses to bill AI processing. As a rule of thumb, 1 word ≈ 1.3 tokens. Every plan comes with a monthly allowance that resets at the start of each billing cycle.

Question 17

What's the difference between Go, Pro, and Max?

Accepted Answer

Go ($7/mo · 5,000 tokens) adds Translate, more styles, and token top-ups. Pro ($20/mo · 15,000 tokens) adds Humanize, all six rewrite styles, and API access. Max ($100/mo · 100,000 tokens) removes the per-request word cap and raises the daily limit to 1,000 requests.

Question 18

Do unused AI tokens roll over?

Accepted Answer

Your monthly plan allowance resets each billing cycle and doesn't roll over. Purchased top-up tokens are different — they carry over until used. If you regularly run out, buy a top-up pack (from $5 for 2,000 tokens on Go, Pro, and Max) or upgrade to the next tier.

Question 19

Can I buy extra tokens without upgrading?

Accepted Answer

Yes — Go, Pro, and Max can buy one-off top-up packs: $5 for 2,000 tokens, $10 for 4,000, $25 for 12,500, or $50 for 28,000. Top-up tokens carry over the monthly reset and are used after your plan allowance.

Question 20

Does Editly have an API?

Accepted Answer

Yes. Pro and Max customers can create API keys in the app and call the AI actions programmatically — the same correct, edit, rewrite, translate, and humanize endpoints the apps use. API calls draw from the same token balance at a slightly higher rate (1.2×).

Question 21

Can I switch plans or cancel anytime?

Accepted Answer

Yes. Upgrade, downgrade, or cancel from your billing settings at any time. Changes take effect on the next billing cycle.

Question 22

What does human editing include?

Accepted Answer

Copy-editing and proofreading — grammar, punctuation, usage, coherency, consistency. Editors will consolidate or reorder sentences for flow. Larger structural rewrites are available on Standard and Express via the Rewrite option. Editors do not fact-check, conduct research, or produce original copy.

Question 23

What's the difference between QuickCheck, Standard, and Express?

Accepted Answer

QuickCheck is a flat $3.75 for short pieces (≤125 words) delivered in under an hour. Standard is $0.03/word for editing ($0.07/word for a full rewrite) with a $7.50 minimum order. Express is $0.05/word for editing ($0.10/word rewrite) — same quality at roughly twice the speed, with a $12.50 minimum.

Question 24

How long does a human edit take?

Accepted Answer

QuickCheck delivers in under an hour. Standard processes around 300 words per hour. Express runs at ~500 words per hour. The exact ETA is shown before you confirm the order.

Question 25

Is there a minimum order size?

Accepted Answer

QuickCheck is a flat fee — no minimum, capped at 125 words. Standard has a $7.50 minimum order, Express a $12.50 minimum.

Question 26

What file formats are supported?

Accepted Answer

Word (.doc, .docx), PDF, OpenOffice (.odt, .ods, .odp), PowerPoint (.ppt), Excel (.xls), plain text (.txt), and rich text (.rtf). You can also paste text directly or send from Google Docs.

Question 27

Can I request a rewrite or a revision?

Accepted Answer

Yes. Standard and Express both support a rewrite option for passages that need restructuring (not just polishing). If you're not happy with the result, you can request a revision pass — the same editor sees your notes and returns an updated version.

Question 28

Can I cancel an order?

Accepted Answer

Yes — you can cancel any human order free of charge within 20 minutes of placing it, and the payment is refunded automatically. Once delivered, you have 72 hours to review and approve the edit (or request a re-edit); after that it's approved automatically.

Question 29

Do you offer a money-back guarantee?

Accepted Answer

Yes — every tier (QuickCheck, Standard, Express) is backed by a money-back guarantee. If you're not satisfied with the original edit, you can request up to three free re-edits. If you're still not satisfied, refunds are available after a review by our lead editor.

Question 30

How is Expert mode different from Human editing?

Accepted Answer

In Human editing we match you with an editor based on specialty and availability. In Expert mode you pick the specific editor — see their profile, sample edits, ratings, and rates — and keep working with them across projects.

Question 31

How is expert pricing set?

Accepted Answer

Each expert publishes their own standard and express per-word rates. The price is shown before you confirm; Editly adds a 35% platform fee on top of the editor's rate. Expert orders are paid with Editly credits (1 credit = $1).

Question 32

Can I work with the same expert long-term?

Accepted Answer

Yes — that's the point. Once you've picked an expert, you can route every future project to them. They learn your voice and style guide, and every new piece starts halfway done.

Question 33

What if my chosen expert is busy?

Accepted Answer

You can wait, pick a different expert with similar specialties, or queue the project for them with a flexible deadline. The availability badge on each profile shows current capacity.

Question 34

What is the AI → Human handoff?

Accepted Answer

Every AI-edited document can be sent to a vetted human editor for a final pass without leaving the document. No re-uploading, no email threads, no separate tool. This part is unique to Editly.

Question 35

How does the handoff work?

Accepted Answer

Inside any document — web app, Docs, Outlook, Mail, Teams — hit Send to human, pick standard or express turnaround, add notes if the editor needs context, and submit. Editly matches you with a vetted editor whose specialty fits the piece. Tracked changes come back inside the same document.

Question 36

How is the handoff priced?

Accepted Answer

Per-word, paid in Editly credits (1 credit = $1). The exact price is shown before you confirm the handoff. The AI portion is already covered by your plan's monthly tokens.

Question 37

Can I pick the editor when I hand off?

Accepted Answer

Yes — with Expert mode. Instead of the automatic match, browse approved expert editors, compare their per-word rates, and pick the one you want; expert orders are paid with Editly credits. The standard handoff matches you automatically.

Question 38

Is my content kept confidential?

Accepted Answer

Yes. Every editor — human and expert — is under NDA by default. Documents for human and expert editing are stored in Google Drive and edited in Google Docs, with Google Cloud acting as our processor; the assigned editor is granted access only for the duration of the assignment.

Question 39

Are documents encrypted?

Accepted Answer

Yes. Documents are encrypted in transit using TLS, and encrypted at rest where supported by our storage providers. Access is role-based, and editors are granted access only for the duration of their assignment. See the Privacy Policy for details.

Question 40

How does Editly use my data with AI providers?

Accepted Answer

Editly uses state-of-the-art AI models for processing. We do not share your text for model training, and your content is not stored with the AI provider beyond the immediate request.

Question 41

Can I delete my data?

Accepted Answer

Yes. You can delete documents and account data at any time from your account settings. We comply with GDPR and CCPA data-deletion requests.

Everything you might want to ask before signing up.

Getting started

AI actions

Humanize & AI Detector

Plans & tokens

Human editing

Expert editors

AI → Human handoff

Security & privacy

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